Body Pro Scale Support Troubleshooting

User reports receiving ‘Setup Failed’ or ‘No Service’ message when installing the scale

1. Try Installation again, by stepping on scale OR pressing the button located on the bottom of the device.
2. If the issue persists, move to a location in your home with a stronger cellular signal, such as near a window or an upper level if you are in a multi-level home, and attempt to reinstall the scale by stepping on it OR pressing the button located on the bottom of the device. Multiple locations should be tried.
3. If the issue persists, download the Connect Assistant App and try configuring the device to Wi-Fi, following the instructions within the application.

If the issue persists, please see User reports an issue when attempting to configure their scale using the Connect Assistant App below.

User reports receiving ‘Error 402’ or ‘Error 407’ message when installing the scale

Please submit a support ticket.

User reports the scale’s display does not turn on

1. Confirm that the tab underneath the scale, under the battery cover, has been removed
2. If the screen remains blank, please replace the batteries with new, non-rechargeable batteries and confirm they are properly installed. Place the scale down on a hard floor, wait 10 seconds, and weigh yourself.
3. If the screen remains blank, press and hold the button on the back to confirm if the scale turns on.

If the issue persists, please submit a support ticket.

User reports an inaccurate weight measurement

1. Remove the batteries for 60 seconds and reinsert them, confirming they are properly installed. Place the scale on a hard surface, wait 10 seconds, and weigh yourself. If you see any arrows on the corners of the scale's display, this indicates that your weight is not evenly distributed on the scale. Adjusting your position on the scale will cause the arrows to disappear.
2. If the issue persists, place an object of a known weight on the scale and confirm what weight the scale shows. The object should be at least 15 pounds or 7 kilograms and fit completely on the surface of the scale.

If the issue persists, please submit a support ticket.

User reports an ‘Error 401’ ‘Error 404’ or ‘No Service’ message when attempting to take a measurement

1. Continue taking measurements as normal. Measurements are stored on the device and will be transmitted once cellular signal is available.
2. If the error persists, move the scale to a location in your home with a stronger cellular signal, such as near a window or an upper level if you are in a multi-level home and continue taking measurements in the new location.
3. If the error persists, please download the Connect Assistant App and re-configure the device to Wi-Fi.

If the issue persists, please see User reports an issue when attempting to configure their scale using the Connect Assistant App below.

User reports an issue when attempting to configure their scale using the Connect Assistant App

1. Please make sure that Bluetooth is enabled on your mobile device. If you are using an Android device, please make sure that you grant Location permissions for Withings Connect Assistant*. Within the Connect Assistant app, please make sure you select the option “Set up with your phone” and answer “No” to the question “Do you have a Data Hub” when prompted.
2. If the issue persists, please go to the Bluetooth settings of the mobile device and “forget” the scale, if it appears there, and attempt to set it up again.

If the issue persists, please submit a support ticket, making sure to share the error message the user sees in the app and which step in the process they encounter this error, along with the make, model and OS of the mobile device they are using.

*The Withings Connect Assistant for iPhones can be found here.