MyOwnDoctor Quick Start Guide for ABHIL Members

1. Click the "Join Community" button in the email invitation from [e-mail] to join MyOwnDoctor for Aetna Better Health of Illinois members.
2. Sign up and log in by following these steps:

• Add a password of your choice (remember to save the link, your email address, and your password), and agree to the Terms and Privacy Policy
• Then click the “Sign up” button near the bottom of the screen
• And agree to the Consents: HIPAA Notice, Informed Consent, and Program Consent.

To keep in touch on-the-go, download the App here:

Download Google Chrome for the best experience. Then, Make Chrome your default browser.

Allow Chrome and your device (Apple, Android, Windows) to use your camera and mic for Telehealth Visits.

Navigating through the app
There are five tabs at the bottom of the mobile app. 

• Home: When you open the app, this is where you'll be. This tab has three subsections:
  • To-Dos: A list of reminders from taking important vitals to responding to event invitations.
  • Newsfeed: Read about what’s going on in each of your online communities. This is your personal newsfeed and summarizes all communications from your online communities.
  • Telehealth: A quick-access button to request a new Telehealth visit
• Events: Receive primary and mental health care whenever and wherever you need it. Click Events to request and see your upcoming and past events, including your Telehealth Visits. 
• Channels: These are communities, programs, and services that are available on the BigHeart network that you are not yet a part of. Feel free to look around! 
• Messages: Direct, HIPAA-compliant communication with your healthcare providers and your community.

• My Stuff: This tab has five subsections: Bookmarks, Campaigns, Communities, Journal, and Programs.
  • Bookmarks: All posts have a little bookmark icon you can use to save that post for later. You can find those saved posts here. 
  • Campaigns: Crowdfunding tool used to raise the necessary funds to accelerate your organization’s social impact on the platform.
  • Communities: Groups that share a common mission, need or objective. Support groups are conducted on-line or in a hybrid model where on-line is blended with in-person.
  • Joined: List of all Communities, Programs, Campaigns, and Organizations you're a part of.  
  • Journal: Great place for taking notes, saving ideas, making To-Do lists, and anything else!
  • Programs: Classes that help you develop new skills and encourage positive changes in behavior through structured on-line and hybrid learning. Delivered on scheduled dates, they provide live, interactive sessions and a supportive community to help you succeed.

There are three administrative tools in the top right corner, as well: 

• Search: This little magnifying glass icon will let you search for events, communities, other members of your communities, programs, and more. 
• Notifications: In the top right corner of every screen, you'll see a Bell icon. It may or may not have a red number badge above it. Notifications inform you of posts in your communities and organizations, event invitations, comments, and other updates you'd want to keep track of. You can change what notifications you get and how you get them under Settings in your Profile. 
• Profile Icon: Here you can find your Profile, Help, the Log Out button, and Settings. 
  • Settings: Click your profile picture in the upper right corner to open the drop-down menu, then select settings. 
    • Notification Settings: There you can choose which push and email notifications you would like to receive by checking or unchecking the selections. It is recommended to check notifications for events so you never miss an event.

    • Sync your calendar by going to your profile in the upper right corner and select “Sync calendar”, then select Outlook (Currently available. Others are coming soon.)

    • Update your profile information, select a different language, or update your password as well!

• •  

Events

Your Telehealth Visits will be visible under Events.

Click the check icon Yes button to RSVP “yes, I am going”. The app will send you reminders 24 hours before, 1 hour before, and 15 minutes before the meeting starts. When you see the Join button , click it to join the event.