BigHeart Admin Console

The admin console is your home for viewing and generating powerful engagement reports, gauging activity and downloading activity reports from your programs, managing users, and managing applications to your communities. You can always get to it by visiting admin.bigheartapp.org and logging in using your BigHeart credentials.

Approvals

Here, you can see, filter, and approve/deny application requests for your private communities or programs, contact us programs, and large event creation. 

All Members

On the All Members page, you can manage users including creating user accounts, adding, editing, and removing users, and downloading rosters. Note: this is based on your admin role on the platform. Organization admins can see all users from the organization and communities associated with the organization. Community admins can see users associated with their community. Program admins can see users associated with their programs. 

1. You can search for users by first name, last name, and email.
2. You can create an account on behalf of a user in the top right corner by clicking "Create Account"
3. You can export the list of users by clicking the three dots in the top right corner and selecting "Export as XLS". 

Editing Users

1. After searching for a user, you can click on their name, which takes you to individual user management. 
2. Here, you can click "Edit" to edit first and last name, email, and password. 
3. You can also add the user to an organization/community/program or multiple communities/programs and assign or revoke admin status for that organization/community/program.
4. You can merge the user with another if the user is duplicated. 
5. You can deactivate the user and they will not be in the system. 

Programs

Please see Program Analytics