System Checks (And What To Do If the test fails!).

To join an Event, your cellphone, computer or device must have a camera and microphone. If you use the web app, you need a current version of Google Chrome (recommended) or another current browser. Your internet download speed needs to be at least 15 Mbps+ and an upload speed of at least 10 Mbps. 

Test your Operating System, Browser, and Internet Speed by clicking the picture below.

The website will do the work for you. It will test everything you need to be able to get to an event or telehealth visit. If you do not pass any of the above tests or know that you are behind a network firewall, please review the relevant section below.

I Failed the Operating System Test

It's always best to update your operating system if you can. Here are our requirements: 

• Windows:
  • XP
  • Vista
  • 7* or later
• Mac OS X 10.6 or later
• Linux:
  • RHEL 5.6 or later
  • openSUSE 11.3 or later
  • Ubuntu 10.04 or later.

You do not need to know what system you’re using; the System Check will find that for you. Please update your operating system when possible. 

*Windows 7 is no longer being updated by Microsoft. It's best to update your operating system to the newest version if possible. If you are going to be using a Windows 7 device or expect other people in the event will be, please switch your webinar's Codec to VP8 within the Edit section your event.

I Failed the Network System Test

If you're using a Work or School internet connection, it's possible that you may be behind a firewall. This usually doesn't affect personal devices unless you or someone who uses your internet have set them up yourselves.

If you may be behind a firewall, please contact your IT department and have them open the necessary ports (see below).  

Minimum Requirement: Assumed by default is that TCP ports 80 and 443 are open. Some firewall rules only allow for TCP traffic over port 443, make sure that all traffic can pass over this port. If you continue to experience issues, you may need to follow the rest of the rules below.

Best Experience: In addition to the minimum requirements being met, we recommend that UDP ports 1025 - 65535 be open.

More info: Our streaming server IP addresses change dynamically. If you are looking to add our domain to be allowed in your firewall, the easiest thing to do is to 

• allow traffic from all bigmarker.com servers with *.bigmarker.com domain and
• allow traffic from all bigheart.org servers with the *.bigheart.org domain and
• allow traffic from all poweredbyaction.org servers with the *.poweredbyaction.org domain and
• allow traffic from the myowndoctor.com servers with the *.myowndoctor.com domain.

We recommend disabling any anti-virus programs (ex: Kaspersky, Norton, McAfee, AVG, Windows Security Essentials, etc. Be sure to also disable Windows Firewall). Programs like these consume CPU resources, and may block ports needed for a successful webinar experience.